bengali win's Privacy Policy

1 General Statement

bengali win is an online gaming and betting platform that provides services for Bangladeshi users. This Privacy Policy explains what information we collect from you when you use bengali win's website and related services, why we collect it, and how that information is kept secure.

This policy should be read together with bengali win's Terms and Conditions. Both documents together form the basis of the contractual relationship between you and us. By registering on the site or using our services, you are considered to have accepted the terms of this policy.

bengali win provides services only to users aged 21 and above. We follow an age verification process at the time of account creation. If you suspect that a minor is using our platform, please notify our support team immediately.

2.1 Registration and Identity Information

When you create an account at bengali win, we collect the following information:

• Full name, date of birth, and national ID or passport details (for age and identity verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address

2.2 Financial and Transaction Information

We collect your payment-related information during deposits and withdrawals. In Bangladesh we process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. When you use these services, the associated mobile number or bank account details are logged in our system, though complete payment credentials are not stored with us.

A record of each transaction — including amount, time, payment method, and status — is kept in our system. This information is used for resolving financial disputes, preventing fraud, and verifying accounts.

2.3 Technical and Usage Information

When you use our website or mobile app, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time of site access, pages visited, and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity data — which games were played, for how long, and what the results were

3.1 Core Service Operations

bengali win primarily uses your information to keep its core services running. This includes account creation and management, identity verification, transaction processing, gaming history tracking, and providing bonuses and cashback where applicable.

3.2 Security and Fraud Prevention

We analyse collected data to protect users' accounts and financial information. This information is used to identify unusual login activity, attempts to open multiple accounts, or suspicious financial transactions. Our system uses SSL encryption, which protects user data from unauthorised access by third parties.

3.3 Customer Support

When you contact our support team via live chat or email, that conversation is stored. This is needed to improve the quality of future support and to understand the context of previous issues. Our support team provides service in Bengali and English, seven days a week, twenty-four hours a day.

3.4 Service Improvement and Analytics

We use analytical data to understand how users spend time on the platform. Data is analysed to understand which game categories are more popular, where users encounter difficulties, and which steps can be made easier. This analysis is always done in aggregate; it is not intended to identify any individual.

3.5 Communications and Promotional Messages

With your consent, we may send relevant information to your email or mobile — such as new games, special offers, or VIP benefit updates. You can stop these communications at any time by going to your account settings or by informing our support team.

4.1 Service Provider Partners

bengali win uses trusted third-party services to run its operations. These include payment processors, game software providers, and technology infrastructure providers. These partners receive only the information necessary to perform specific services and are bound by confidentiality agreements with us.

Game software providers such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe operate under their own data processing policies. Some specific gameplay data may be transferred to their systems while their games are running.

4.2 No Sale of Information

bengali win never sells your personal information to third parties for commercial purposes. We do not supply user information to advertisers or data brokers.

4.3 Legal Obligations

If a legal order is received from a competent court or authority, or if required for a fraud investigation, we may be obliged to disclose relevant information. In such cases we always provide only the minimum necessary information.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or device. bengali win uses cookies for the following purposes:

• Essential cookies: Necessary for maintaining login sessions, security verification, and payment processing.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytical cookies: Used to understand site usage statistics; this information is anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some important features of the site from working.

6.1 Technical Security

bengali win uses industry-standard technology to protect user data. All communications on the site are encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored as plain text — they are hashed. Access to sensitive data is restricted to authorised staff only.

6.2 User Responsibilities

You also have an important role in the security of your account. Keep your password secure, do not share it with anyone, and avoid simple passwords. If you notice any suspicious activity, notify our support team immediately.

6.3 Data Retention Period

All necessary information is retained while your account is active. Even after an account is closed, some data — particularly financial transaction records — may be kept for a set period to meet legal obligations. Once that period has passed, data is securely deleted or anonymised.

7.1 Viewing and Correcting Information

You can log into your account at any time to view your information and update some of it from the profile section. For changes to core identity information such as name or date of birth, you will need to contact our support team — as re-verification is required before any change is made.

7.2 Account Closure and Data Deletion Requests

You may permanently close your account if you wish. An account closure request must be submitted to our support team. After the account is closed, it is possible to request deletion of personal data other than financial transaction data. Financial data must be retained for a set period for legal reasons.

7.3 Opting Out of Marketing Communications

If you no longer wish to receive our promotional messages, use the "Unsubscribe" link at the bottom of any email or inform our support team. Processing this request may take up to 48 hours.

8 Using Information for User Wellbeing

bengali win analyses data on users' gaming behaviour and takes proactive steps to protect them. If a user's gaming pattern shows signs of risk, we may offer support to that person.

Our responsible gaming policy contains detailed information on setting personal limits, self-exclusion, and external support. Using these features does not make any of your information public.

9.1 Policy Update Process

bengali win may update this privacy policy when needed. For significant changes, we will notify registered users by email or through the site. Continuing to use the site after any change means you are considered to have accepted the new policy.

Answers to general questions about this policy and other legal documents from bengali win can be found in our FAQ section.

9.2 Contact Details

To raise any question or complaint about this privacy policy or your personal information, please contact our support team. We are able to assist in both Bengali and English.

Email: [email protected]

The live chat service is active seven days a week, twenty-four hours a day.